AS48070 - Intermittent Network Loss – Incident details

All systems operational

Intermittent Network Loss

Resolved
Major outage
Started 4 months agoLasted about 15 hours

Affected

Website

Major outage from 5:00 PM to 5:57 PM, Operational from 5:57 PM to 7:46 AM

Client Portal

Major outage from 5:00 PM to 5:57 PM, Operational from 5:57 PM to 7:46 AM

Nebula Cloud Portal

Major outage from 5:00 PM to 5:57 PM, Operational from 5:57 PM to 7:46 AM

Web Hosting

Major outage from 5:00 PM to 5:57 PM, Operational from 5:57 PM to 7:46 AM

Web Servers

Major outage from 5:00 PM to 5:57 PM, Operational from 5:57 PM to 7:46 AM

india.web.myhostingspace.co.uk

Major outage from 5:00 PM to 5:57 PM, Operational from 5:57 PM to 7:46 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are continuing to work on a fix for this incident.
    Currently the issue looks isolated to our 02 Distribution switch for our Sibson PoP.
    A reload of the switch has been completed and is currently undergoing monitoring.

  • Investigating
    UTC
    Investigating

    We are currently looking into sporadic packet loss at our Sibson PoP.