AS48070 - Notice history

All systems operational

Website - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Client Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Nebula Cloud Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Virgin Media outage
  • Resolved
    Resolved

    Virgin Media is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Virgin Media cannot be accessed at the moment. This incident was created by an automated monitoring service.

Nov 2024

Loss of Service on Openreach Backhaul
  • Resolved
    Resolved

    Service fully restored at 19:19 after a hardware change at Faraday. Incident closed following a successful monitoring period.

  • Update
    Update

    A replacement amplifier card has been delivered and a second is on the way. An engineer is on route to replace the failed amplifier/card. ETA to follow. The estimated time of restoration is not yet known. Next update will be issued upon service restoration unless there should be a significant development.

  • Identified
    Identified

    Customer Impact : Loss of service to 70 Optical Connect circuits.

    Current Situation : The cold restart performed earlier, failed to restore service and a replacement has been ordered. ETA 16:30. An engineer will be tasked in due course. The estimated time of restoration is not yet known. Next update will be issued upon service restoration unless there should be a significant development.

Oct 2024

Planned Network Maintenance - 25/10/2024
  • Completed
    October 26, 2024 at 10:00 AM
    Completed
    October 26, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    October 25, 2024 at 10:00 PM
    In progress
    October 25, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 25, 2024 at 10:00 PM
    Planned
    October 25, 2024 at 10:00 PM

    Scope of work: Third party provider work to do a joint swap at Uxbridge.

     

    Impact: There will be a loss of service at some point during the timeframe stated above whilst third party complete the maintenance work.

Oct 2024 to Dec 2024

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